This course “Introductory Branch Officials & Handling Members’ Problems” has been designed to help Branch Officials improve their skills, update their knowledge and gain confidence as local Officials to organise effectively in their workplace, help members and represent them.
Course Aims
The course will help officials to:
- Understand their role and responsibilities as Branch officials
- Find and use relevant information and resources including union policies, procedures and agreements
- Improve practical skills including note-taking; interviewing members; running meetings and reporting back
- Develop a systematic approach to help with handling members’ problems and casework, including helping members with disciplinary issues and grievances.
- Make use of agreements to take up issues and problems with management
Course Dates and Times
24 – 26th March 2015: Toorak Hotel, Chestnut Avenue,Torquay, Devon.
Courses are scheduled to start with registration from 12.00, then lunch at 12.30 on the first day and finish with lunch at 13.00 on the third day. Accommodation will be provided.
Accreditation
The course is accredited within the TUC Education Service/National Open College Network Programme, FBU Officials completing the course will be able to claim the appropriate credit from the awarding body (NOCN).
Please complete the application form attached and return as per instructions.
